Terms & Conditions

Welcome to Northern Quest Resort & Casino (the "Website," "Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, platform, and gaming services (collectively, the "Services").

By registering an account, making a deposit, or participating in any games on our Website, you agree to be bound by these Terms, our Privacy Policy, and our Responsible Gaming Policy. If you do not agree to these Terms, please immediately cease using the Website.

1. Eligibility & Account Registration

1.1 Minimum Age and Jurisdiction

To register an account and play real-money games, you must be at least 21 years of age (or the legal age of majority in your jurisdiction, whichever is higher). It is your sole responsibility to ensure that online gambling is legal in the jurisdiction where you reside.

1.2 Restricted Jurisdictions

We do not accept players from jurisdictions where online gambling is prohibited by law. Any attempt to bypass these restrictions (e.g., by using a VPN, proxy server, or providing false location data) is a strict violation of these Terms and will result in the immediate closure of your account and forfeiture of any winnings.

1.3 Account Security

• You may only open one (1) account per person, household, IP address, and device. Duplicate accounts will be closed immediately, and any bonuses or winnings accrued on duplicate accounts will be voided.
• You are entirely responsible for maintaining the confidentiality of your login credentials. You must notify us immediately if you suspect any unauthorized access to your account.

2. Identity Verification

2.1 Verification Requirements

To ensure compliance with anti-money laundering (AML) regulations and prevent underage gambling, we reserve the right to verify your identity at any time. This may include requesting:

• A government-issued photo ID (Passport, Driver’s License, or National ID card).
• A recent utility bill or bank statement as proof of address.
• Proof of ownership for the payment method used to deposit funds.

2.2 Account Suspension

Failure to provide the requested documentation within the specified timeframe may result in the restriction, suspension, or permanent closure of your account, and the withholding of any pending withdrawals.

3. Deposits, Withdrawals, and Player Funds

3.1 Deposits

• All deposits must be made from a payment source (bank account, credit card, e-wallet, etc.) that is legally registered in your own name. Third-party deposits are strictly prohibited.
• The minimum and maximum deposit amounts vary depending on the payment method selected and are detailed on our Banking page.

3.2 Withdrawals

• Withdrawals will generally be processed back to the same payment method used to make the initial deposit, where possible.
• Before a withdrawal can be approved, all funds must be wagered at least once (1x rollover) to prevent illicit money laundering practices.
• We reserve the right to apply processing fees or daily/weekly/monthly withdrawal limits, as outlined in our withdrawal policy.

3.3 No Interest

Player balances held in accounts do not accrue interest. The Company is not a banking institution.

4. Anti-Fraud, Cheating, and Prohibited Practices

4.1 Prohibited Activities

We maintain a zero-tolerance policy toward fraudulent activity. Prohibited practices include, but are not limited to:

• Collusion with other players or syndicates.
• The use of automated software, bots, AI systems, or cheating software.
• Exploiting any software bugs, glitches, or loopholes in our games.
• Utilizing stolen or fraudulent payment methods.

4.2 Consequence of Violations

If we have reasonable grounds to believe an account has engaged in a prohibited practice, we reserve the right to suspend or terminate the account, void any pending wagers, and confiscate all winnings and balances. We may also report such activity to regulatory bodies and law enforcement.

5. Bonuses and Promotions

5.1 Promotion-Specific Rules

All bonuses, free spins, cashback, and promotional offers are subject to these Terms as well as specific wagering requirements detailed in the individual bonus rules.

5.2 Wagering Requirements

Bonus funds cannot be withdrawn until the specified wagering requirements (e.g., a 35x playthrough requirement) have been completely fulfilled.

5.3 Bonus Abuse

We reserve the right to review account histories and transaction logs to detect potential bonus abuse (e.g., minimal-risk wagering, irregular betting patterns, or system-gaming). If bonus abuse is detected, the bonus and associated winnings will be forfeited.

6. Responsible Gaming

6.1 Player Tools

We are dedicated to providing a safe and responsible gaming environment. We offer a variety of tools to help you manage your gameplay, including:

• Deposit, wager, and loss limits.
• Session time limits.
• Cool-off/Time-out periods.
• Self-Exclusion programs.

6.2 Self-Exclusion

If you choose to self-exclude from our Services, your account will be locked immediately and cannot be reopened under any circumstances until the designated exclusion period has expired. You agree not to attempt to circumvent self-exclusion by opening new accounts.

7. Intellectual Property and Software Ownership

All content, software, graphics, user interfaces, and trademarks utilized on the Website are the exclusive property of the Company or its third-party software providers. You are granted a limited, personal, non-transferable, and revocable license to access the platform strictly for personal, non-commercial entertainment purposes.

8. Limitation of Liability

8.1 System Inaccuracies and Glitches

The Company strives to provide an uninterrupted gaming platform. However, we are not liable for any server disruptions, software bugs, lag, downtime, or technical malfunctions. In the event of a game malfunction, all plays, wagers, and payouts resulting from that malfunction are strictly void.

8.2 Maximum Liability

To the maximum extent permitted by law, the Company is not liable for any indirect, incidental, or consequential damages arising out of your use of the Website. Our maximum total liability to you shall not exceed the amount wagered by you during the specific event that gave rise to the liability.

9. Governing Law and Dispute Resolution

These Terms shall be governed by, interpreted, and enforced in accordance with the laws of Washington, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms must first be submitted to our Customer Support team for internal review. If an amicable resolution cannot be reached, the dispute may be escalated to our designated Alternative Dispute Resolution (ADR) body or the relevant local gaming regulatory authority.

10. Amendments to the Terms

We reserve the right to update or modify these Terms at any time. When material changes are made, we will notify you via a prominent notice on the Website or by email. Continued use of the Services after such notification constitutes your explicit acceptance of the updated Terms.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

• Email: support@northernquest.com