Privacy Policy

• Room reservations must be canceled 48 hours before your day of arrival for a full refund.
• Guests must be 21 years of age or older to reserve or check in a room.
• Hotel rooms are 100% non-smoking.
• Valid identification (driver’s license, government photo ID, military photo ID, passport, state-issued ID) required upon check-in.
• Advance payment of the first-night room rental, in U.S. dollars, will be charged to your credit or debit card immediately.
• Northern Quest Resort & Casino requires a valid credit or debit card and matching ID with the cardholder’s name to hold a hotel reservation and complete the check-in process. The cardholder must be present upon check-in or complete and submit a Credit Card Authorization Formin advance of arrival if the cardholder will not be present at check-in. Upon check-in, your debit or credit card will be authorized for any remaining room and fee charges, plus $50 for incidentals per day for the entire stay. The room bill can be settled with cash upon check-out.
• All requests for room type, bedding, and location are based on availability and cannot be guaranteed.
• Rates are based on single or double occupancy. All rates listed are subject to change without prior notice.
• Children six years of age and under stay free with an adult in the room.
• Check-in begins at 4pm or as your room becomes available. Check-out is before 11am.
• Reservations for guest rooms, Masselow’s Steakhouse, and La Rive Spa services are strongly recommended.
• Our pool, pool area, and whirlpools feature adult-only and family hours.
• Online availability may be limited.
• Please call our Reservation Center at 877.871.6772 for personal service.
• Northern Quest Resort & Casino shall not be responsible for late, lost, damaged, misdirected, incorrectly addressed, incomplete, illegible, undeliverable, or destroyed online reservation requests.
• Pets are not allowed within the resort. Please contact the Concierge Staff for nearby pet accommodations. Service animals are welcome.

Introduction:

At Northern Quest Resort and Casino, we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose personal data about you when providing service to you through our website, and services that link to this policy (our "website") and our practices for using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect:

• Through the Website.
• In communications, including email, text, chat, and other electronic messages, between you and the Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Northern Quest Resort & Casino or any third party including our affiliates and subsidiaries that do not link to this policy; or
• Any third party including our affiliates and subsidiaries, including through any application or content, including advertising, that may link to or be accessible from or through the Website.

We may provide additional or different privacy policies that are specific to certain features, services, or activities.

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our website or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy. This policy may change from time to time. Your continued use of the website after we make changes as described here is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children's and Minors' Data

Certain services are intended for persons twenty-one (21) years of age or older. If you are under twenty-one (21), you may not access or attempt to access any areas or participate in any activities that are restricted to persons twenty-one (21) or older. We do not knowingly sell or share, the Personal Information of minors [persons under eighteen (18)] either with or without affirmative authorization.

We do not knowingly collect or allow the collection of Personal Information from persons under thirteen (13) in compliance with The Children’s Online Privacy Protection Act

(COPPA). If you are the parent or guardian of a person under thirteen (13) and believe that the person has provided us with Personal Information such as name, address, telephone number or email address, you may contact us at ______________ and request that it be removed from our active marketing database.

The Personal Data That We Collect or Process

"Personal data" is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, or payment information.

The types and categories of personal data we collect or process include:

• Account and contact information, including name, address (such as home address, work address, or other address), email address, phone number, and other contact information you provide us with.
• Payment information, including credit card or debit card information and information about the payment methods you use in connection with the Website.
• Account history, including information about your account, transactions, purchases, or discounts.
• Demographic information, including your age and gender, if you have consented to such information collection.
• Location information, including general geographic location such as country, state or province, or city, if you have enabled and consented to location information collection.
• Device information, including your IP address, device identifiers, operating system and version, preferred language, browser type and settings, and other device information.
• Content and information you elect to provide as part of your account or in any reviews you make through the website or emails, chats, or other communications sent to us.
• Identity document information, such as Social Security and driver's license numbers, if you have consented to such information collection.

We also collect:

• Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Website feature.
• Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Website, such as clickstream information to, through, and from our Website (including date and time), page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.

If we combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal information.

How We Collect Your Personal and Other Data

You Provide Information to Us

We collect information about you when you interact with our Website, such as when you create or update an account, make a reservation/request, participate in surveys, sweepstakes, contests, or promotions.

Automatically Through Our Website

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect information that may include personal data. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies, web beacons, and other tracking technologies including details of your interactions with our Website, such as traffic data, location data, logs, and other communication data, and which resources and Website features that you access and use.

We may use these automatic collection technologies to collect information about your online activities over time and across third-party sites or other online services (behavioral tracking).

Using automatic collection technologies helps us to improve our website and to deliver a better and more personalized experience.

The technologies we use for this automatic data collection may include:

• Cookies. A cookie is a small file placed on your device when you interact with the Website. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain features of the Website.
• Web Beacons. Some parts of the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Northern Quest Resort and Casino, for example, to count users who have visited those parts or opened an email and for other related statistics.

When you interact with the website, there are third parties that may use automatic collection technologies to collect information about you or your device. These third parties may include:

• Advertisers, ad networks, and ad servers.
• Analytics companies.
• Your device manufacturer.
• Your internet or mobile service provider.

These third parties may use tracking technologies to collect information about you when you use the website. The information they collect may be associated with your personal data or they may collect information, including personal data, about your online activities over time and across different websites, apps, platforms, and other online services.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal data, to:

• Provide you with the website and any contents, features, information, products, or services that we make available through the website.
• Fulfill any other purpose for which you provide it.
• Provide you with notices about your account.
• Improve our website, including by analyzing your information and creating aggregated data derived from your information to develop, maintain, analyze, improve, optimize, measure, and report on our website and its features and how users interact with them.
• Promote our website, business, and offerings by publishing advertising on our own website.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

The usage information we collect, whether connected to your personal data or not, helps us improve our Website and deliver a better and more personalized experience by enabling us to:

• Estimate our audience sizes and usage patterns.
• Store information about your preferences, allowing us to customize the website according to your individual needs and interests.
• Speed up your searches.
• Recognize you when you return to our website

Who We Disclose Your Information To

We may disclose aggregated information about our users without restriction.

We may also disclose personal data that we collect, or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our organization.
• To third parties to market their products or website to you if you have not opted out of these disclosures.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal data:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of sale and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our customers, or others.
• The categories of personal data we may disclose include:
• Account and contact information.
• Payment information.
• Account history, including information about your account, transactions, purchases, or discounts.
• Demographic information.
• Location information, including general geographic location.
• Device information.
• Content and information you elect to provide to us.
• Identity document information.

Your Rights and Choices About Your Information

This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live.

Advertising, marketing, cookies, and other tracking technologies choices:

• Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. If you disable or refuse cookies or similar tracking files, some website features may be inaccessible or not function properly. Some browsers include a "Do Not Track" (DNT) setting that can send a signal to the online website you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our Website may not respond to all browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described in this policy.
• Promotions by the Northern Quest Resort and Casino. If you do not wish us to use your information to promote our own or third parties' products or website, you can opt out by sending us an email stating your request to [EMAIL ADDRESS].
• [Targeted Advertising by the Northern Quest Resort and Casino. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target audience preferences, you can opt out by [OPT-OUT METHOD]. [For this opt out to function, you must have your browser set to accept all browser cookies.]]
• [Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal data with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt out by sending us an email stating your request to [EMAIL ADDRESS]. We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. To learn more about opting out of receiving targeted ads from members of the Network Advertising Initiative ("NAI"), including how to add the NAI Global Privacy Control (GPC) extension to your Chrome web browser, see NAI: How to Opt Out.

Your State Privacy Rights

Depending on your state of residency, you may have certain rights related to your personal data, including:

• Access and Data Portability. You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information, and it will be included in the response to your access request.
• Correction. You may request that we correct inaccuracies in your personal data that we maintain, taking into account the information's nature and processing purpose.
• Deletion. You may request that we delete personal data about you that we maintain, subject to certain exception under applicable law.
• Opt Out of Using Personal Data for Targeted Advertising, Profiling, and Sales. You may request that we do not use your personal data for these purposes.

Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request.

To exercise any of these rights, please [REQUEST SUBMISSION METHOD]. To appeal a decision regarding a consumer rights request [APPEAL PROCEDURE].]

How We Protect Your Personal Data

We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data transmitted to, through, using, or in connection with the website. Any transmission of personal data is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access.

How We Retain Your Personal Data

We keep the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Website, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal data. At the end of the retention period, personal data will be deleted, destroyed, or deidentified, if required by law.

Changes to Our Privacy Policy

We may update this policy from time to time, and we will provide notice of any such changes to the policy as required by law. The date the privacy policy was last updated is identified at the bottom of the page. We will notify you of changes to this policy by updating the "last updated" date and posting the updated policy on the website. You should check our website periodically to see the current policy and any changes we have made to it.

Contact Information

To exercise your rights or ask questions or comment about this privacy policy or our privacy practices, contact us at: [ADDRESS/EMAIL ADDRESS]

[or via our toll-free number: [TOLL-FREE NUMBER]]

[To register a complaint or concern, please [PRIVATE DISPUTE RESOLUTION INSTRUCTIONS].]

Accessibility

Northern Quest Resort and Casino (NQRC) is committed to ensuring equal access for people with disabilities. As potential customers and employees of NQRC, they are important contributors to NQRC's business success and should not be excluded but rather welcomed into the NQRC family.

NQRC will endeavor to maximize the access of people with disabilities to this website.

If you have any questions, please contact us at [CONTACT INFO].